What Is Automated Customer Service? Benefits, Strategies, FAQs

Customer Service Automation: How to Save Time and Delight Customers With the rise of automated customer service tools, it can detract from the focus on customers. Instead of delighting customers, companies engineer a bot to emulate human interactions. Through adaptive machine learning, Chatbots become more knowledgeable, contextual, and personal with every new customer interaction. Contrary […]

Welcome to the Conversational Age of Customer Engagement

Conversational Marketing: the future of customer engagement For instance, French supermarket chain Intermarch√© improved engagement through personalized recipe recommendations, reflecting a trend where customers increasingly prefer personalized messages. Enable your customers to complete purchases, reorder, get recommendations for new products, manage orders or ask any product questions with an AI agent. Moreover, it offers marketers […]

Before a Bot Steals Your Job, It Will Steal Your Name

Unlock Creative Chatbot Name Ideas: Your Ultimate Guide When it comes to chatbots, a creative name can go a long way. Such names help grab attention, make a positive first impression, and encourage website visitors to interact with your chatbot. However, when choosing gendered and neutral names, you must keep your target audience in mind. […]